We are as excited to get you your order as you are to receive it! We do not own our own fleet of vans but we promise to work hard to get your order completed and out the door. All orders are processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.
Enjoy FREE SHIPPING on all orders over $75 within the contiguous U.S. An $8 flat-rate shipping fee is applied to all AK, HI, and PR orders.
Once picked up and scanned in by our carrier, transit times range from 3-15 business days, depending on the shipping method + delivery destination.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.
Once shipped and placed into the loving hands of the carrier, the order's tracking information is outside of our control and in their hands. We cannot replace missing or stolen packages at this time.
EXCHANGES + RETURNS + ISSUES
Need to start a return or exchange?
We totally get it. Everyone’s sniffer is different and this internet thing isn’t great for smelling. We want you to love your scent — if you don’t, we want to get you a scent you do. Please email our team at firstname.lastname@example.org with your order number, within 30 days of receiving your order and we’ll work with you to make arrangements. NOTE: We are unable to cover any shipping fees for returns and exchanges.
Issues with your candle?
Candles, like people, are imperfect. Often, again like people, those imperfections make them unique and beautiful in their own way. To get the most out of your candle, we’d love to humbly suggest following our candle care suggestions. Again…like humans…a little care goes a long way.
But sometimes things just don’t work right and when that happens we’d love an opportunity to make it right. Some examples could be a broken container or a wick failure (the wick floats to the top before the candle can burn through). Just send us an email with your issue and a picture if possible and we’ll reach out.